Join Muskoka Algonquin Healthcare as a Level 1 IT Support Specialist, focusing on the security of IT infrastructure. Provide essential support for desktop, network, and telephony issues at multi-sites in Bracebridge and Huntsville. This role involves assisting with application and system issues while managing user accounts and offering end-user training.

You will perform desktop and network cable changes, manage support requests, and escalate complex issues to third-party providers. Ensuring compliance with service level agreements will be a fundamental aspect of your daily tasks. Key Responsibilities:

- Ensure organization’s IT security and availability
- Provide Level 1 support for all IT issues
- Manage user accounts and training programs
- Handle desktop and network cable changes
- Coordinate and escalate support requests Requirements:
- Diploma or degree in a relevant field or equivalent
- At least 2 years of IT support experience
- Preferable certifications: ITIL, CompTIA A+, Microsoft Office
- Legal entitlement to work in Canada
- Ability to pass a criminal record check Support healthcare technology effectively at MAHC while enhancing your skilled experience.

📌 Level 1 IT Support Specialist MAHC (Huntsville)
🏢 Muskoka Algonquin Healthcare
📍 Huntsville