Become a key player as a Level 1 Service Technician in a vibrant, friendly setting. Handle client requests, triage tickets, and offer troubleshooting support. In this role, you will be the first contact for incoming service requests, responsible for creating and managing tickets, scheduling technicians, and providing essential technical support.

You’ll engage in basic hardware and software installations and offer additional assistance as needed, all within a collaborative team atmosphere. Key Responsibilities:

- Create and triage incoming client service tickets
- Schedule and dispatch technicians for service requests
- Provide initial troubleshooting for client issues
- Install basic hardware and software as needed
- Collaborate with the team to improve service efficiency Requirements:
- Strong communication skills for client interaction
- Basic IT troubleshooting knowledge
- Experience with hardware and software installations
- Ability to work well in a team setting
- Passion for technology and supporting others Step into this customer-focused role and bring your tech skills to contribute effectively with the team.

📌 Level 1 Service Technician - Team Support (Airdrie)
🏢 The I.T.
📍 Airdrie