Lead the contact center operations at IntouchCX as Operations Director. Drive excellence through planning, staffing, and optimizing performance across teams.As Director of Operations, you will oversee all aspects of contact center functions at IntouchCX. Ideal candidates possess 7-9 years of experience in contact center leadership, demonstrating a knack for managing cross-functional teams effectively. Your role will focus on hiring, training, quality control, and ensuring optimal client satisfaction.Key Responsibilities:Drive best practices in operational managementPlan and oversee staffing and training initiativesCreate action plans for continuous improvementEnsure adherence to Service Level AgreementsCollaborate with stakeholders for operational consistencyRequirements:Major in Business or related field7-9 years in contact center leadership5 years in client relationship managementStrong communication and time management skillsAbility to implement cutting-edge change across teamsBecome a key driver of operational excellence and client satisfaction at IntouchCX.#J-18808-Ljbffr

📌 Operations Director At Intouchcx (Winnipeg)
🏢 Intouchcx
📍 Winnipeg