Role Overview

This job is responsible for resolving day-to-day complex problems, researching, and executing on complex transactions for multiple sites or larger business unit(s). Key responsibilities include leading the design, development, and implementation of products, systems, processes, and services using discretion within the project management methodologies, with a focus on continuous improvement.

Key Responsibilities

- Independently coordinate preparation and review of loan/lease documentation, funding and set-up on system of record.
- Responsible for providing a consistently high level of service to Vendors/Customers in a timely manner.
- Performing assigned tasks quickly and efficiently, responding to requests for information, communicating issues to appropriate parties and ensuring that responses to customers are prompt, professional and courteous.
- Interface on a daily basis with underwriters, portfolio managers, customers and other internal business partners.
- Update Exceptions Tracking System for receipt of lease/loan monitoring requirements.
- Interface with Records Administration to assure proper routing and scanning of documents.
- Exception escalation/reporting/resolution in conjunction with Credit Team and external business partners.
- Utilization and review of a variety of systems and reporting tools that are required in the support of all above-mentioned tasks.
- Special projects as required.

Additional Responsibilities
- Advises on the design, development, and implementation of complex products, systems, and services in an operations environment using discretionary judgment.




- Advises on projects and directs activities of a team related to special initiatives.
- Advises as a technical expert in assigned area, providing an understanding of the business unit's operations processes and implications on other groups within the operations function.
- Consults on present-state, develops alternative future-state approaches, and facilitates implementations by creating a clear and coherent approach to guide effective program/initiative setup, execution, and control.
- Identifies and recommends responsibilities and accountabilities for key programs/projects.

Required Skills
- Highly proficient in Word and Excel.
- Detailed oriented and strong ability to multi-task in a fast paced environment.
- Self-starter with excellent verbal, written and people skills.

The expected base salary range for this position is $22 – $24 per hour, depending on experience, skills, and internal equity.

The Company offers a total rewards package in accordance with all applicable federal, provincial, and local laws and requirements. Benefit eligibility and offerings vary based on role, employment status, and work location.

For contractor positions, perks are limited to those entitlements and protections required by applicable law, which may include (as applicable) vacation pay, public holidays, leaves of absence, and other legally mandated benefits or payments.

We may use AI-enabled and/or automated tools to support parts of our recruitment process, including application screening, interview scheduling, and candidate communications. These tools are used to enhance consistency and efficiency. All hiring decisions involve human review and are not based solely on automated processing.

📌 Loan & Lease Operations Specialist (Toronto)
🏢 Collabera
📍 Toronto