Elevate your career as a Senior AI Builder & Analyst at Clio, the leader in legal AI technology. This hybrid role involves designing creative AI tools to enhance customer support operations.At Clio, you'll support the Customer Support organization across Burnaby, Calgary, or Toronto. Focused on building AI-assisted workflows, your experience will directly impact how the team operates, allowing for faster and more effective response to customer needs. You'll partner with various leaders to ensure tools align with business goals, refining technical processes through hands-on work.Key Responsibilities:Design and optimize AI-assisted workflows and toolsBuild and maintain reporting dashboards for quality trendsCollaborate with cross-functional leaders to enhance processesImplement AI tools for customer support efficiencyAutomate reporting on key support metricsRequirements:4+ years in contact center or SaaS supportExperience building AI-assisted tools and workflowsStrong skills in reporting and data visualizationKnowledge of core metrics: SLA, AHT, DSATAbility to translate technical work for non-technical stakeholdersBring your expertise in AI and analytics to Clio to innovate the legal support experience.#J-18808-Ljbffr

📌 Senior Ai Builder In Legal Tech (Vancouver)
🏢 Clio
📍 Vancouver