Elevate your career with Canadian Fiber Optics as a Technical Customer Support Representative. Engage with customers while resolving issues related to fiber optic services and billing.This role is designed for a customer-focused professional with at least two years of experience. You will communicate via various channels, helping both residential and business clients with inquiries and technical problems. Your ability to create a positive experience will be crucial in retaining customer satisfaction.Key Responsibilities:- Provide support via phone, email, and chat channels- Troubleshoot Wi-Fi and service-related technical issues- Assist customers in upgrading services and activating features- Document interactions clearly within the CRM system- Meet performance metrics for service quality and satisfactionRequirements:- Minimum of 2 years experience in customer service- Knowledge of technical support is an asset- Robust communication skills, both orally and in writing- Effective organizational and time management skills- Capacity to adapt in a fast-paced environmentBecome a key player in delivering exceptional support at Canadian Fiber Optics.#J-18808-Ljbffr

📌 Moneris Bilingual Technical Customer Support (Winnipeg)
🏢 Canadian Fiber Optics
📍 Winnipeg