Join micro1 as a Contract Retail Customer Experience Expert and influence AI systems designed for the retail sector. Your expertise will help formulate critical guidelines for real-world scenarios.This remote contractor position focuses on developing return, refund, and eligibility policies based on 3-5 years of experience in US retail CX operations. Your work will entail designing detailed scenarios that challenge existing policies and achieving clarity in customer interactions.
Collaborate with various teams to ensure continuous evolution of standards that support AI training.Key Responsibilities:Author policies reflecting accurate return and refund practicesDesign service scenarios to identify policy ambiguitiesDefine resolutions for both typical and complex customer queriesCreate performance grading rubrics for AI agentsCollaborate to adjust policies as project requirements evolveRequirements:3–5 years in US retail or e-commerce customer experienceExperience in authoring and redesigning policiesStrong grasp of US retail conventionsExceptional writing and communication abilitiesBachelor's degree preferable or equivalent experienceBring your real-world experience to advance AI customer service policies and improve overall CX.#J-18808-Ljbffr