Elevate customer success strategies in a pivotal role focused on operational efficiency and excellence. As the Manager of Customer Success Operations, you’ll play a key role in maximizing Net Revenue Retention while refining management systems. In this strategic position, you’ll establish operational rigor and support the AMER VP of Customer Success.

Your efforts will ensure seamless execution between teams, driving success across the entire customer lifecycle and addressing challenges proactively through data-driven decision making. Key Responsibilities:

- Ensure alignment across global and regional operations
- Govern critical cadences within the CX organization
- Drive management system optimization for core KPIs
- Enhance handoffs between Sales, Renewals, and Support
- Maintain transparency over the customer lifecycle stages Requirements:
- Minimum 7 years in operations within SaaS environments
- Strong knowledge of Salesforce; Gainsight beneficial
- Excellent analytical skills for data interpretation
- Ability to construct comprehensive reports
- Proven success in managing key performance indicators Lead initiatives that shape the customer journey and enhance operational outcomes in your recent role.

📌 Manager of Customer Success Operations (Toronto)
🏢 United States Digital Space
📍 Toronto