Step into an experienced Service Desk Analyst position at Yardstick Technologies. Focus on providing top-tier IT support while managing service tickets and client relationships.

Yardstick Technologies is a leader in IT outsourcing for small to medium businesses in Western Canada, established in 2008. As a Service Desk Analyst, you will play a crucial role in meeting client service commitments. Accurately managing service tickets and maintaining operational standards will be key to your success in this position.

Key Responsibilities: • Efficiently manage and resolve service tickets escalated to you • Maintain effective service ticket prioritization and management • Complete incident and change request tickets diligently • Work alongside vendors for service fulfillment • Resolve complex technical challenges effectively

Requirements: • Post-secondary qualification in Information Technology • 2+ years working in IT support environments • Familiarity with Windows Server Technologies • Experience with Active Directory and GPOs • Physical capability to lift 50 lbs of equipment

Utilize your technical skills and customer service expertise as a Service Desk Analyst at Yardstick Technologies. #J-18808-Ljbffr

📌 Experienced Service Desk Analyst Role (Winnipeg)
🏢 YARDSTICK TECHNOLOGIES
📍 Winnipeg