Matcha Matcha is a matcha specialty and lifestyle brand with a simple vision: make everyday rituals feel a little more special. Beyond what we simply put in the cup, our goal is to build a community where matcha, creative practice, and people can come together.

While the cafe is the beginning of this journey, we are interested in broadening the spaces that can offer this experience that intersects hospitality, wellness, and everyday life.

Matcha

Studio & Showroom (11 Fairburn Dr- Unit 8, Markham, ON) is one of the many spaces that this vision will take place in; through finding products that become a part of a daily ritual, workshops to try new things with friends, or simply enjoying quality time on a cozy afternoon, we want to create spaces that tailor to this vision.

About the role

As a member of the Studio & Showroom team, we’re looking for candidates who can bridge our vision into physical experience. You’ll help set the tone of the space, welcoming customers, collaborators, and community members.

This will be a hybrid role for someone who enjoys working with people, connecting with others, and cultivating community as much as they enjoy hands-on tasks. We’re looking for flexible individuals who can confidently represent and share our brand story, lead workshops and events, and comfortably connect with people both individually and in group environments.

Key Responsibilities

Showroom

- Welcome guests with warmth, confidence, and genuine interest
- Learn and deliver our products, philosophy, brand story
- Maintain high standards of visual presentation, cleanliness,



organization of the showroom
- Engagement & conversations with cx beyond sales aspect to tailor to their interests and preferences
- Restock ingredients, supplies, products to facilitate service
- Collect feedback and identify areas of improvement

Workshop
- Direct, lead, and develop workshops/demonstrations/events
- Shape and adapt workshops in creative ways to engage cx of all areas (age/personalities/experience levels) in a way that aligns with the brand vision
- Help prepare opening and closing procedures for the studio
- Assist with setup and transitioning of workshops
- Learn and execute our ingredients, preparation methods, menu, and approach to matcha
- Keep studio organized, ready to use, and polished
- Anticipate customer needs and handle questions or concerns with attention

Qualifications

- Warm, approachable, and confident personality with a passion for hospitality
- Able to transform a dull conversation
- Able to multitask
- Attentive to details and presentation in maintaining a quality environment and presentation
- Strong interpersonal and communication skills in both group and one-on-one settings
- Able to work efficiently and calmly
- Reliable, punctual, accountable
- Takes initiative and proactive in handling tasks, concerns, problems
- Ability to receive feedback, learn quickly, and adapt
- Strong interpersonal skills
- Available to work flexible schedules

Pay: From $17.60 per hour

Benefits

- Versatile schedule
- Store discount

Licence/Certification:
- Food Handler's Certificate (preferred)

Work Location: In person

📌 MATCHA MATCHA Showroom & Studio Team Member (Markham)
🏢 MATCHA MATCHA
📍 Markham