Enhance business-client relationships as a Product Support Analyst for our Independent Network Product team. Bring your problem-solving skills and application expertise to support digital platforms.
This role focuses on advanced support by troubleshooting, prioritizing, and resolving issues for client service teams and external partners. By working closely with development teams and vendors, you'll help improve digital tools and create essential support documentation tailored to wide-ranging audiences. Engage in product readiness activities and maintain current knowledge of digital offerings.
Key Responsibilities:
• Troubleshoot and resolve digital platform service issues
• Work with internal teams to investigate and implement resolutions
• Serve as a trusted advisor on product capabilities




• Develop and maintain comprehensive support documentation
• Analyze feedback and recommend process enhancements
Requirements:
• Bachelor’s degree and 3+ years in client-facing roles
• Experience in B2B environments, particularly financial services
• Knowledge of digital applications and business systems
• Proficiency in Jira, Confluence, or SQL is beneficial
• Available for occasional after-hours support
Drive continuous improvement in client support through your analytical and supportive expertise in financial services.
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📌 Analyst for Product Support in Financial Services (Toronto)
🏢 Infotree Global Solutions
📍 Toronto