What You'll DoCollaborate with customers to understand their business needs, data requirements, and desired outcomes with Workiva solutions.Partner with the pre-sales team to facilitate a seamless transition from the sales process to implementation services engagements and beyondEngage with Solution Architects and Customer Success teams to ensure a cohesive and positive customer experience throughout onboarding and implementationAnalyze customer needs and recommend optimal use of Workiva's Data Management Suite to achieve accurate, efficient, and scalable solutionsWork closely with consulting project delivery stakeholders to define tasks, contribute to project plans, and monitor progressReview and establish data integration workflows between various customer systems and the Workiva platformReview and develop data queries and reporting solutions that meet customer analytical and reporting requirements, including mentoring internal and external stakeholders on leading practicesConduct knowledge sharing sessions with customer and partner application owners to enable self-sufficiency and ongoing success.Review and create documentation for deployed customer and partner solutions, configurations, and best practicesGather feedback from customer and partner interactions and share insights with Product Development and Product Management.Drive customer and partner success by fostering product adoption, ensuring satisfaction, and contributing to overall customer healthCollaborate with Customer Success and Partner Experience teams to define expected outcomes and demonstrate the value realized by customers and partnersAccurately document new and existing data management features and functionalities for internal and external reference.Proactively monitor customer and partner environments, staying informed about the Workiva product roadmap to provide effective support and guidanceWhat You'll NeedMinimum QualificationsBachelor's Degree in a technical field of study, preferably Computer Science,



Computer Engineering, Information Technology, or similar6+ years of related career experience in customer-facing roles, preferably Technical Customer Success, Solution Architecture, or ConsultingPreferred QualificationsBilingual in French or Spanish (Native/Executive level)Experience with Python for scripting and automationExperience integrating or managing SaaS applications and enterprise systems, particularly within Accounting, Finance, Audit, Risk & Compliance, or SustainabilityExpertise working with complex, regulated data structures and translating regulatory requirements into scalable, software-driven workflowsExperience integrating with or managing ERP (e.G., Oracle, Workday, SAP, Sage), EPM (e.G., Oracle, Planful, Anaplan), and enterprise data/analytics platforms (e.G., Snowflake, Power BI)Foundational knowledge of cloud platforms and contemporary data architectures (e.G., Snowflake, Databricks, BigQuery, Redshift, Azure Synapse)Experience with integration technologies such as Informatica, SSIS, Boomi, MuleSoft, or WorkatoStrong understanding of APIs, including REST and SOAP protocols, JSON/XML formats, and hands‐on API execution through scripting.Solid knowledge of data engineering, data warehousing, ETL processes, and SQL query developmentStrong problem‐solving and technical diagnostic skills.Data‐driven and detail‐oriented with the ability to manage priorities independentlyExcellent written and verbal communication skills, including executive‐level presentationsProven ability to build credibility, influence stakeholders, and drive cross‐functional alignmentDemonstrated commitment to customer success and long‐term value creationTravel Requirements and Working Conditions15% Travel for internal meetingsReliable internet access for any period of time working remotely and not in a Workiva officeWhy Join WorkivaWorkiva is the platform designed to bring confidence, control, and a competitive edge to the world's most complex organizations. Our AI-powered platform uni #J-18808-Ljbffr

📌 Senior Domain Architect-Data Management (French Preferred) (Ottawa)
🏢 Workiva
📍 Ottawa