Join 407 ETR as the Senior Director, overseeing the customer operations delivery model. Drive strategic vision, optimize performance, and ensure high-quality service is delivered consistently.This critical leadership position under the VP of Customer Operations revolves around monitoring and enhancing service delivery across various channels. Your responsibility will include fostering a culture of accountability and coaching within the team while aligning operational strategies with customer service objectives.



Collaboration with multiple stakeholders will be key to addressing risks and improving overall performance.Key Responsibilities:Establish the multi-year strategic direction for operationsSupervise service delivery quality and productivity metricsLead operational reviews and performance coachingIdentify continuous improvement opportunities through dataEngage in labor and employee relations initiativesRequirements:Bachelor's degree; MBA highly favoredOver 10 years in progressive leadership rolesExperience in contact centers and customer operationsStrong relationship-building capabilities across teamsBilingual candidates in French and English preferredMake a direct impact on customer satisfaction by leading operational excellence at 407 ETR.#J-18808-Ljbffr

📌 Senior Leadership Role In Customer Operations (Vaughan)
🏢 407 ETR Concession Company
📍 Vaughan