Be a part of a leading luxury retail brand in Montreal as a Bilingual Customer Experience Representative. You'll focus on providing personalized service while enhancing the customer journey with expert recommendations. This position requires your bilingual proficiency in French and English, combined with at least one year of customer service experience.

You will anticipate customer needs and use CRM tools to maintain accurate records. Working independently and within a team, you will contribute significantly to customer satisfaction. Key Responsibilities:

- Deliver premium customer support across all channels
- Make personalized product suggestions based on client needs
- Anticipate issues and provide proactive solutions
- Maintain detailed interaction records using CRM tools
- Report to the Team Leader and support team goals Requirements:
- Fluent in French and English
- 1+ years of customer service experience
- Familiarity with CRM and digital service tools
- High school diploma or equivalent
- Comfortable assisting customers over the phone Bring your bilingual skills and customer-centric approach to elevate the luxury shopping experience in Montreal.

📌 Montreal Bilingual Customer Experience Representative
🏢 Jobtailor
📍 Montreal