Excel in customer relationship management as a Senior Customer Account Executive with NFI. Focus on operational excellence and long-term account development across key brokerage customers. This role demands a strategic approach in managing customer accounts while ensuring alignment between client expectations and NFI’s capabilities.
Your initiatives will drive organic revenue growth through innovative solutions and cross-selling services like FTL, LTL, and more. Robust communication skills will be essential for delivering quality customer service and resolving issues proactively. Key Responsibilities:
- Manage and develop key customer account relationships
- Drive organic revenue and margin growth initiatives
- Ensure high-quality service through effective communication
- Utilize CRM tools to maintain business performance metrics
- Lead customer reviews showcasing performance insights Requirements:
- Bachelor’s degree is preferred
- 5+ years experience in logistics or account management
- Strong technical skills in CRM and TMS (HubSpot preferred)
- In-depth knowledge of DOT regulations and logistics processes
- Exceptional negotiation and communication abilities Influence customer satisfaction and profitability as a Senior Customer Account Executive at NFI.