The duties and responsibilities for the Guest Service Representative/Night Auditor include, but are not limited to the following:

- Create a welcoming workplace for guests.

- Register guests and assign rooms, accommodating special requests whenever possible.

- Complete pre-registration and blocking of rooms for reservations/guest arrival.

- Thoroughly understand and adhere to proper credit, check-cashing, and cash-handling policies and procedures.

- Understand room status and room status tracking.

- Know room locations, types of rooms available, and room rates.

- Uses suggestive selling techniques to sell rooms and to promote other services of the hotel.

- Coordinate room status updates with the housekeeping department by notifying housekeeping of all check-outs, late check-outs, early check-ins, special requests, and part-day rooms.

- Possess a working knowledge of the reservations, takes reservations for guests both in house and call in, understanding of the cancellation procedures.

- Process guest check-outs.

- Post and file all charges to guest, master, and city ledger accounts.

- Work closely with all hotel departments to improve service delivery and efficiency.

- Use proper telephone etiquette.

- Coordinate guestroom maintenance work with the engineering and maintenance division.

- Report any unusual occurrences or requests to the manager or supervisor.





- Register guests into their guest rooms as per reservations & check out guests and settles accounts; collect and verify payments – cash, debit, and credit and maintain a float.

- Post guest charges, compute guest bills, collect payments and make changes for hotel guests following all cash handling procedures as required by Hotel.

- posting balances to all guest rooms and closing out the day's transactions; running accounts receivable reports; providing next-day reports to the Front Office, Executive Office, and other departments as required.

- Verify and balance daily charges for all departments to customer folios, master accounts, and house accounts; make corrections as needed to ensure required documentation is obtained.

- Run computer through nightly processing sequence to reset for next day's use in balancing for applicable functions.

- Audit all income postings and charges.

- Record and balance staff and house charges.

- Prepare and transmit credit card deposits.

- Process city ledger work to accounting.

- Know all safety and emergency procedures, and is aware of accident prevention policies.

- Ensure the work environment is tidy and well organized at all times (lobby).

- Adhere to all health and safety guidelines and standards.

📌 Night Audit - Part time (Swift Current)
🏢 Algonquin Resort
📍 Swift Current