CBI Health is Canada's leading community healthcare provider. Our national interdisciplinary network of healthcare staff and professionals is over 2,500 strong, and we continue to find ways to innovate our services to provide better recovery and support for our clients.

We’re changing how healthcare is experienced. Our diverse healthcare team works together with our clients to address all parts of their life, to provide data-driven solutions and better health outcomes.

The Area

Director is a critical leadership role that ensures achievement of operational outcomes in client experience, team member experience and business performance across the multiple clinics in their region. Reporting to the Vice-President, Operations, this role contributes to achieving company targets by executing on and ensuring direction and governance on operational accountabilities that align with CBI Health’s near-term goals and strategic vision.

Business Performance / Operational Excellence:

Drive delivery of financial results within the region by ensuring effective execution and governance of established operational practices, and proactively identifying and addressing performance risks

Analyze operational performance metrics (e.g. clinical and business outcomes, and client and team member experience), to deliver continuous improvement, ensuring operational KPIs are met or exceeded

Ensure effective and efficient execution of nationally-designed service delivery models and processes, by leading adoption, identifying innovation opportunitiesand addressing gaps in performance/adherence

Ensure the health and well-being of clients and staff through compliance to policies and procedures and effective risk and facility management; Ensure compliance with all contracts, accreditations, and legislative/regulatory bodies

Collaborate with Area/Clinic Managers to proactively access national operations (Business Development, Training & Development, Contact Delivery/Business Services)



and corporate business partners (IT, HR, Procurement, Facilities, Marketing, Communications, Legal) to meet contractual and business needs

Leadership and People Management: Engage and connect with team members in partnership with Clinic/Area Managers to reach organizational goals and objectives, including quarterly in-person visits

Build, lead, develop and inspire a performance-driven Clinic/Area Managers, including ensuring the identification and development of future leaders

Drive team member experience by creating an environment that aligns with CBI Health’s promise, purpose and values, by drawing and retaining high performing talent, ensuring role clarity and by ensuring Clinic/Area Management team deliver on the same

Implement regional engagement initiatives, executing on action plans derived from Engagement Survey results, Town Halls, Advisory Committees

Navigate the change required to fulfil the centralization initiatives of several back office functions. Ensure execution of company processes to drive a consistently great client experience for all clients, including governing clinic schedules to ensure timely access to services for our clients

Partner with Clinic/Area Managers and national operations and corporate business partners to address client concerns

Collaborate with Communications/Marketing to engage with local community, including sponsorship opportunities and addition of local content to social media channels Business Development: Maintain a current and comprehensive understanding of trends, stakeholder priorities, strategic direction,



and gaps in service provision to identify opportunities and ensure the region is well positioned for revenue growth/operational improvement solutions to stakeholder challenges developed by national teams

Lead and support Clinic/Area Managers in driving local private acute referral development and partnerships

Identify potential acquisition targets in area to refer to Corporate Development Undergraduate degree in Health, Business or Health Administration(or equivalent work experience) preferred

Minimum 5 years’ experience in a general operational management role in a service-focused organization, ideally with experience in a senior management rolein a health care organization

Demonstrated ability in managing multiple operating units/sites The ability to inspire and motivate a team, set explicit goals and expectations, and hold staff accountable for their performance.

The ability to clearly and effectively communicate with staff, corporate management, and other stakeholders.

The ability to quickly and effectively address and resolve any issues that arise in the clinics.

Effective time management: The ability to balance competing priorities and manage time effectively to meet deadlines.

Strong relationship building: Strong business acumen: The ability to understand the financial and clinical aspects of the clinics and make decisions that support the financial goals of the organization.

Proven ability to manage complexity and change initiatives

Flexible hours, which allow work-life balance and focus on quality of life

Competitive compensation with comprehensive benefits and rewards package, including group health, dental and vision benefits, paid 100% by the employer

Continuous learning and skills development

Inclusion matters We welcome applicants of all backgrounds, identities, and lived experiences and provide accommodations throughout the hiring process. #

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