Become a Lead Specialist at OpenText, providing premium support in Identity and Access Management. Elevate client satisfaction through strategic advisory and in-depth technical insights.
OpenText is looking for a Premium Support Specialist to join its team with specific expertise in OpenText IDM/AA. In this pivotal role, you will support clients in navigating their software environments, focusing on enhancing user experiences. You will proactively address issues, optimizing their software solutions to ensure maximum value and client retention.
Key Responsibilities:
• Be the single contact for client support incidents • Establish in-depth client relationships on-site 2-3 days a week • Leverage technical skills for effective incident resolution • Advise clients on best practices and potential improvements • Conduct supportability assessments to enhance their knowledge
Requirements: • Preferred Bachelor’s degree in a technical field • At least 3 years of experience in support environments • Advanced knowledge of OpenText products • Proven technical troubleshooting capabilities • Ability to work flexible hours and travel if required
Support and enhance client solutions with your specialized knowledge at OpenText! #J-18808-Ljbffr
📌 Lead Specialist in OpenText Client Support (Montreal)
🏢 Socket.dev
📍 Montreal
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