Elevate your technical skills with the IT Customer Support II position at Alberta Health Services. Provide advanced onsite support and troubleshoot complex IT issues for various users. As a Deskside Analyst, you will deliver expert technical assistance across Alberta Health Services.

This role requires 3-5 years of experience with desktop equipment, applications, and peripherals, particularly in the healthcare sector. Your strong customer service focus, problem-solving aptitude, and written communication skills will be essential in this role. Key Responsibilities:

- Provide hands-on technical support for desktops and peripherals
- Investigate complex technical problems for resolution
- Manage escalations from Customer Support I efficiently




- Assist in implementing solutions assigned by senior staff
- Maintain confidentiality and promote quality improvement Requirements:
- Certificate in Computer Support or equivalent qualification
- 3-5 years experience in technical support, preferably in healthcare
- Robust knowledge of Microsoft Suite and Windows OS
- Effective communication and conflict resolution skills
- Valid driver's license and vehicle required Utilize your troubleshooting and customer service expertise to enhance IT support at AHS.

📌 Onsite IT Customer Support Analyst (Calgary)
🏢 Alberta Health Services
📍 Calgary