Step into the role of Customer Service Agent with Serco Canada Inc. and assist with the Ontario Driver Examination services! This position plays a crucial role in evaluating eligibility and providing necessary information to applicants. As a Customer Service Agent, you will assess identity documents and facilitate various licensing needs.
You will deliver outstanding assistance while complying with all operational regulations, ensuring a smooth process for all license applicants. Strong multitasking abilities and excellent communication skills are vital in this fast-paced setting. Key Responsibilities:
- Evaluate eligibility for Ontario Driver’s Licences
- Conduct vision screenings and knowledge tests
- Issue temporary licenses and schedule road tests
- Help applicants navigate the Driver Examination process
- Utilize problem-solving skills for record discrepancies Requirements:
- Valid Ontario Class G driver's licence required
- Completion of required training program
- High school diploma or GED at minimum
- Minimum two years of customer service experience
- Familiarity with Highway Traffic Act policies Leveraging your customer service skills at Serco Canada Inc. will enhance the licensing experience for Ontario drivers.