Agency Support Agent (Saint-Laurent, Montréal)Build the Future With UsAre you passionate about customer service and sales support? Do you want to contribute to an organization whose purpose is to help clients feel confident and secure about their future?As anAgency Support Agent (Saint-Laurent, Montréal), you will play a key role in the smooth operation of our Career Agencies by providing comprehensive, coordinated, and professional support to clients, the sales force, and the leadership team. This position offers an excellent opportunity to showcase your interpersonal and administrative skills while growing in a dynamic environment undergoing transformation. At iA, people and their development are at the heart of everything we do, fostering a culture of collaboration, trust, and continuous improvement.What You’ll Accomplish With UsAs anAgency Support Agent (Saint-Laurent, Montréal), you will be at the heart of our Career Agencies’ mission.Your main responsibilities will include:Welcome and support clients and members of the sales force, both in person and over the phone, by providing professional and courteous serviceMaintain effective communication and collaboration with the sales force and the Career Support and Services Centre, directing requests to the appropriate specialists when requiredProvide administrative and operational support to the sales force, including advisor onboarding, contracting, integration, and offboarding activitiesSupport the Agency Director in organizing activities, managing schedules, preparing meetings, compiling reports,



and implementing current administrative processesContribute positively to agency operations by assisting with facilities management, mail handling, office supplies, and documenting processes and tasks related to agency activitiesWhat Could Accelerate Your Success in This RoleWe are looking for someone who:Is recognized for delivering exceptional customer service and understanding the needs of clients and the sales forceDemonstrates strong communication and interpersonal skillsHas a proactive mindset, high motivation, and a positive team-oriented attitudeShows autonomy, attention to detail, and adaptability in a changing environmentHas relevant experience in administration, office support, or a related fieldPossessesadvanced English proficiency, as the role requires regular interaction with English-speaking internal and external partnersPossessesexcellent French language skills (spoken and written), which are mandatory for this positionWhy You’ll Love Working With UsA dynamic, people-focused, and ever-evolving work environment where your contribution truly makes a differenceA healthy, safe, inclusive, and equitable workplace that promotes collaboration and respectAn on-site position at the center of agency operations, with a stable 35-hour work week from Monday to FridayCustomized training to support your onboarding and professional developmentCompetitive benefits, including an on-site work premium, flexible group insurance plans, a competitive pension plan, employee share ownership program, vacation and wellness days, telemedicine services, employee and family assistance program, annual bonus, discounts on iA products, and moreAt iA, we believe in potential and value diverse backgrounds and experiences.#J-18808-Ljbffr

📌 Agency Support Agent (Beaugrand) (Winnipeg)
🏢 iA Financial Group
📍 Winnipeg