Solutions Architect (Toronto)

25 Aug

Envision Technology Solutions

Toronto

25 Aug

Envision Technology Solutions

Toronto

We are looking for an experienced IVR / Contact Centre Solution Architect with strong expertise in Salesforce Service Cloud Voice (SCV) and Amazon Connect to design and implement scalable voice-enabled contact centre solutions.Salesforce Service Cloud Voice & Amazon ConnectCRM, telephony & Contact Centre operationsOmni-Channel routing for voice & digital channelsSalesforce Apex, Flows & Process BuilderSalesforce integration with internal/external systemsTranslate business requirements into technical solutionsTroubleshooting and solution implementationTeam leadership and deployment supportExperience with telephony service providers preferredIdeal Candidate:A solid Solution Architect who can bridge Salesforce, telephony, IVR, and customer service operations while leading technical teams and delivering scalable contact centre solutions. #J-18808-Ljbffr

📌 Solutions Architect (Toronto)
🏢 Envision Technology Solutions
📍 Toronto

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