Lead patient experience efforts at Cambridge University Hospitals NHS Foundation Trust, focusing on the Children and Young People's Gender Service. This full or part time role is essential for managing PALS and enhancing service delivery. As a Patient Experience Lead, you will play a key role in analyzing patient feedback and managing PALS inquiries.

This position will allow you to contribute meaningfully to the experiences of children and young people seeking gender-related support. Your insights will shape improvement initiatives and enhance overall service quality. Key Responsibilities:

- Oversee PALS inquiries and patient feedback management
- Collect and report on patient experience metrics
- Implement strategies for service delivery enhancement
- Ensure quick resolution of patient concerns and inquiries
- Serve as a key resource for staff and families in care processes Requirements:
- Background in patient experience or advocacy services
- Capable of analyzing feedback data effectively
- Compassionate approach to patient interactions
- Experience within NHS or similar healthcare settings
- Willingness to work flexible hours or part-time Elevate patient care experiences with your expertise at CUH.

📌 Patient Experience Lead for Children’s Services (Newmarket)
🏢 Allscreens Nationwide
📍 Newmarket