Lead patient experience efforts at Cambridge University Hospitals NHS Foundation Trust, focusing on the Children and Young People's Gender Service. This full or part-time role is essential for managing PALS and enhancing service delivery. As a Patient Experience Lead, you will play a key role in analyzing patient feedback and managing PALS inquiries.

This position will allow you to contribute meaningfully to the experiences of children and young people seeking gender-related support. Your insights will shape improvement initiatives and enhance overall service quality. Key Responsibilities:

- Oversee PALS inquiries and patient feedback management
- Collect and report on patient experience metrics
- Implement strategies for service delivery enhancement
- Ensure quick resolution of patient concerns and inquiries
- Serve as a key resource for staff and families in care processes Requirements:
- Background in patient experience or advocacy services
- Capable of analyzing feedback data effectively
- Compassionate approach to patient interactions
- Experience within NHS or similar healthcare settings
- Willingness to work flexible schedule or part-time Elevate patient care experiences with your expertise at CUH.

📌 Patient Experience Lead for Children’s Services (Newmarket)
🏢 Allscreens Nationwide
📍 Newmarket