Drive customer-centric innovation as the Director of Customer Experience for Originations at Momentum Financial Services Group. Your role will focus on streamlining processes in a hybrid work model.This senior leadership position requires over 12 years of expertise in customer experience or product management, with at least 3 years at the director level. You will be responsible for the complete origination journey, ensuring each step meets high standards of quality and efficiency.



Your leadership will not only optimize these customer journeys but will also enhance overall business performance.Key Responsibilities:Lead the full customer origination journey across various touchpointsFoster strategic alignment with the Journey North StarOptimize initiative prioritization for maximum customer valueCo-chair the Journey Council, driving effective decision-makingImplement ongoing performance improvements for customer satisfactionRequirements:12+ years in customer experience or related fields3+ years in a director roleProven capability in transforming customer-facing processesDeep knowledge of financial regulations and complianceExceptional ability to align diverse stakeholders without direct authorityJoin Momentum Financial Services Group and redefine how we engage with customers as they navigate their financial journeys.#J-18808-Ljbffr

📌 Director Of Customer Experience - Originations (Toronto)
🏢 Momentumfinancialservicesgroup
📍 Toronto