What is the Prospect?Manages production support activities for all Finance applications including troubleshooting, incident and problem management, risk and audit responses, disaster recovery testing and introducing automation as part of continual improvement program using AI.Job DescriptionManages production support activities for all Finance applications including troubleshooting, incident and problem management, risk and audit responses, disaster recovery testing and introducing automation as part of continual improvement program using AI.What will you do?Ensure operational excellence by maintaining stringent SLAs, monitoring application health metrics (availability, response time, error rates), and escalating critical incidents to senior managementManage global support teams across Level 2 and Level 3 support, spanning multiple geographies and time zones with 24/7 coverage and lead incident resolution for complex production issues, taking ownership of escalations and communicating status/impact to Director and MD-level stakeholdersLead disaster recovery drills and tabletop exercises with cross-functional teams; document findings and drive remediation of identified gaps and collaborate with Infrastructure and Network teams to ensure adequate redundancy, backup strategies, and geo-redundancy for critical applicationsImplement monitoring, logging, and tracing frameworks to establish end-to-end observability across applications, leverage tools for real-time alerting and anomaly detection.Identify and execute automation opportunities across the support lifecycle: ticket routing, incident correlation, root cause analysis, knowledge base updates, and routine maintenance tasksMentor teams on SRE mindset, shifting from reactive to proactive incident management and building reliability into application design while evaluating and integrating AI/generative AI tools for intelligent incident management, predictive maintenance, and knowledge managementCommunicate proactively with business leaders about application health, upcoming maintenance,



and risks; translate technical issues into business impact. Articulate complex technical issues to senior management (Director/MD level) with clear problem statements, impact, and recommended actionsWork with Audit, Risk, and Compliance teams to ensure all applications meet regulatory requirements (e.G., SOX, OSFI, financial reporting standards)What do you need to succeed?Must-have:7+ years of experience managing an application support organization providing 24*7 production support for portfolios spanning multiple technologiesExperience working with vendors - both onshore and offshore resourceExperience with different technologies and distributed systems and workflowsAbility to identify, institute process improvement and effectively apply application efficiency and effectivenessExceptional relationship-building skills, with the ability to collaborate across diverse functions and levels of the organizationStrong analytical and problem-solving skillsNice-to-haveExperience with AI ToolsExperience with ServiceNow or other ticketing toolsUnderstanding of SRE concepts and application to real world use casesWhat's in it for you?We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions,



and stock where applicableLeaders who support your development through coaching and managing opportunitiesAbility to make a difference and lasting impactWork in a dynamic, collaborative, progressive, and high-performing teamA world-class training program in financial servicesFlexible work/life balance optionsOpportunities to do challenging workOpportunities to take on progressively greater accountabilitiesOpportunities to building close relationships with clients#TECHPJJob SkillsCommunication, Continual Improvement Process, Decision Making, Disaster Recovery (DR), Group Problem Solving, Incident Management, Incident Resolution, Information Technology (IT) Infrastructure, Interpersonal Relationships, IT Service Management (ITSM), IT Systems Management, Operational Excellence, Proactive Behavior, Problem Management, Problem Solving, Process Improvements, Relationship Building, Root Cause Analysis (RCA), Service Level Agreement (SLA), Time ManagementAdditional Job DetailsAddress: 745 THURLOW ST:VANCOUVERCity: VancouverCountry: CanadaWork hours/week: 37.5Employment Type: Full timePlatform: TECHNOLOGY AND OPERATIONSJob Type: RegularPay Type: SalariedPosted Date: 2026-06-10Application Deadline: 2026-09-11Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date aboveOur Employment OpportunitiesAt RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all. #J-18808-Ljbffr

📌 Senior Manager Application Support - Gft Vancouver
🏢 RBC
📍 Vancouver