Advance your career as a Service Desk Support Analyst at MNP, an innovator in consulting. This hands-on, in-office position offers you the chance to resolve diverse client technical matters efficiently.

MNP is looking for a Service Desk Support Analyst to strengthen its Managed Services. This L1 role involves responding to technical queries, effectively managing service tickets, and collaborating with specialized teams for complex problem-solving. An on-call rotation is part of the job's demands.

Key Responsibilities: • Troubleshoot urgent client issues with speed • Offer excellent customer support through Phone/Chat • Accurately document issues in Service Tickets • Escalate specialized matters appropriately • Ensure compliance with corporate policies and timelines

Requirements: • 2 years of experience in a technical support role • Relevant technical diploma or certifications • Solid knowledge of Active Directory, MS 365, and networking • Understanding of Windows OS troubleshooting • ITIL v4 Foundations certification mandatory

Contribute your expertise to enhance MNP's customer service experience. #J-18808-Ljbffr

📌 Service Desk Analyst Role at MNP (Winnipeg)
🏢 MNP
📍 Winnipeg