Elevate customer success strategies in a pivotal role focused on operational efficiency and excellence. As the Manager of Customer Success Operations, you'll play a key role in maximizing Net Revenue Retention while refining management systems.In this strategic position, you'll establish operational rigor and support the AMER VP of Customer Success. Your efforts will ensure seamless execution between teams, driving success across the entire customer lifecycle and addressing challenges proactively through data-driven decision making.Key Responsibilities:Ensure alignment across global and regional operationsGovern critical cadences within the CX organizationDrive management system optimization for core KPIsEnhance handoffs between Sales, Renewals, and SupportMaintain transparency over the customer lifecycle stagesRequirements:Minimum 7 years in operations within SaaS environmentsStrong knowledge of Salesforce; Gainsight beneficialExcellent analytical skills for data interpretationAbility to construct comprehensive reportsProven success in managing key performance indicatorsLead initiatives that shape the customer journey and enhance operational outcomes in your recent role.#J-18808-Ljbffr

📌 Manager Of Customer Success Operations (Toronto)
🏢 United States Digital Space
📍 Toronto