Join the Fairmont Chateau Laurier team as a Bilingual Guest Service Agent. This part time role in Ottawa focuses on delivering outstanding service while fluently communicating in both official languages.

As a pivotal part of the Royal Service team, you will engage with guests, respond to inquiries, and assist with hotel operations. Responsibilities include taking in-room dining orders, processing calls, and managing wake-up services. Your fluency in both languages will enhance guest experiences during their stay at the hotel.

Key Responsibilities: • Engage professionally with guests over the phone • Handle in-room dining and amenity requests • Maintain proper telephone etiquette • Organize daily amenity reports • Assist in training and onboarding new staff

Requirements: • Proficient in French and English • Previous experience in hospitality roles • Must have Smart Serve certification • Strong guest service and communication skills • Available to work overnight shifts

Enhance guest experiences through your exceptional service and bilingual skills at Fairmont. #J-18808-Ljbffr

📌 Bilingual Guest Service Agent at Fairmont (Montreal)
🏢 FAIRMONT
📍 Montreal