Become a Bilingual Client Services Specialist at DLL in Burlington, ON, where your French and English proficiency will make a significant impact on customer interactions. Manage inbound inquiries through calls and emails effectively.
In this client-facing role, you will ensure prompt resolution of customer requests related to their active contracts. You will also engage in comprehensive follow-ups and collaborate on cross-functional projects within the team, striving for excellence in service delivery.
Key Responsibilities: • Handle inbound calls with professionalism • Troubleshoot and resolve customer contract issues • Prepare and process necessary documentation • Assist vendors and users as required • Monitor and manage service level commitments
Requirements: • Minimum 1-2 years of experience in client service • Fluent in both French and English • Solid written and verbal communication skills • Experience in administrative and CRM tasks • Comfortable working under tight deadlines
Use your language skills to enhance customer satisfaction at DLL. #J-18808-Ljbffr