Lead transformative vendor operations with Affirm as the Director of Customer Operations focusing on global strategy. Drive customer experience enhancements and operational excellence across the vendor network.As a senior leader in Affirm's global operations team, you'll be key in shaping the vendor strategy and managing our BPO relationships. Utilize your extensive fintech and customer operations expertise to oversee performance across the global servicing network while fostering a culture of innovation and accountability. This role demands a hands-on owner mentality to elevate both customer and vendor experiences.Key Responsibilities:Define long-term vendor operations strategy,



ensuring compliance and efficiencyReinvent customer issue resolution through cutting-edge solutionsEstablish performance standards and governance across the vendor ecosystemCollaborate with product and engineering for AI-driven service enhancementsLead high-impact initiatives and manage executive-level governance forumsRequirements:15+ years in customer operations leadershipExperience managing global vendor networksStrong analytical skills to drive decision-makingProven record deploying AI in operational settingsExceptional communication and stakeholder management skillsShape the future of customer-centric operations by leveraging your strategic insight and operational expertise at Affirm.#J-18808-Ljbffr

📌 Global Vendor Operations Director At Affirm (Ottawa)
🏢 Affirm
📍 Ottawa