Join our Toronto team as a Product Manager focusing on AI tools for Customer Care and Platform Data. Drive efficiency and innovation for agent support systems. This pivotal role offers the chance to spearhead our product strategy for the Customer Care Platform, emphasizing the synergy between AI capabilities and data accuracy.

You will play a key role in enhancing the tools our support agents use, ensuring they operate with the best technology available. Collaborate with engineering, design, and data science teams to bring your vision to life. Key Responsibilities:

- Lead the roadmap for customer care technology
- Optimize agent workflows through AI integration
- Oversee the quality of support data systems
- Direct interdisciplinary initiatives for product success
- Articulate transparent product strategies to stakeholders Requirements:
- 8+ years in product management
- Solid understanding of AI and copilot tools
- Expertise in data accuracy and reporting
- Successful track record with cross-functional projects
- Technical degree or equivalent experience preferred Enhance customer support systems and drive meaningful innovations as part of our dynamic team.

📌 Product Manager - AI and Support Data (Toronto)
🏢 United States Digital Space
📍 Toronto