Posted Friday, August 21, 2026 at 4:00 AM | Expires Tuesday, September 22, 2026 at 3:59 AM We are hiring a Product Manager, IT Applications & QA! Full-Time/Part- Time: Full-time Posting Date: Office Location: Steps away from the main public transit station Highly competitive compensation package which includes, base salary, bonus, benefits, and career advancement opportunities! *The Product Manager is accountable for the direction, delivery, adoption, and measurable business value of AI enabled mortgage workflows within a First National product squadthat isaccountability for AIassistedunderwriting experience. the Business SME owns policy interpretation, business rules, and operational acceptance, and the AI Engineering Lead owns the technical approach. Own the product vision,strategy,roadmap, backlog, release plan, and success measures for one or more AI enabled mortgage workflows,ensuring delivery of measurable business outcomes aligned to First National priorities.

Develop a deep understanding of underwriter, broker, servicing, and operational workflows through observation, interviews, data analysis, and regular feedback, experimentation, andidentifythe highest value opportunities forautomation,decisionsupport, and product improvements Translate businessobjectives, policy requirements, process steps, exceptions, and user needs into clear product requirements, user stories, acceptance criteria, and prioritized increments, in partnership with the Business SME and the delivery team. Lead day to day three in aboxdecision making with the Business SME and the AI Engineering Lead, resolving scope, policy, user experience, risk, cost, and technicaltradeoffsas the product is designed and built. Define baselines and track product outcomes such as adoption, cycle time reduction, user effort, decision quality, exception rates, rework, user satisfaction, operational risk, and unit cost, and use the evidence to guide investment and backlog choices.

Coordinateend-to-enddelivery across design, engineering, data, quality, security, risk,



UAT, release, training, communications, and operational readiness, keeping dependencies visible and decisionstimely, and represent squad demand. Use production telemetry, evaluation results, user feedback, incidents, and operational data to continuously improve the workflow, and contribute reusable product patterns and lessons learned to the broader AI Factory. Use measurable business outcomes, strategic alignment, customer impact, operational performance, and delivery capacity to inform portfolio prioritization and future product investment decisions Bachelor’s degree in business, engineering, computer science, information systems,designorrelateddiscipline. ~6 plus years of progressive product management, digital product delivery, business transformation, or related experience, including ownership of complex workflow products from discovery through production adoption. ~ Demonstrated ability to translate operational workflows, policy requirements, and user needs into transparent product roadmaps, requirements, acceptance criteria, and sequenced delivery plans. ~ Experience working with cross functional teams spanning business, design, software engineering, data, quality, security, risk, compliance, and operations in agile or iterative delivery environments. ~ Strong analytical skills and experience using product, process, quality, adoption, and financial data to prioritize work, measure outcomes, and communicate value. ~ Practical understanding of AI enabled products, including probabilistic outputs, human in the loop controls, evaluation, guardrails, monitoring, and thetradeoffsbetween automation, user judgment,



risk, cost, and experience. ~ Experience in financial services, mortgage lending, lending operations, servicing, broker channels, third party partnerships, or regulated technology environments is preferred. ~ Experience using AI-assisted product management tools for analysis, requirements development, prioritization, or customer insight is an asset.

Engagesimplementationpartners, technology vendors, and service providers on delivery scope, quality, and timing, and gathers input from broker and partner users to inform product direction and adoption.

Working Environment and Physical Demands Analysis: Long periods of time in viewing a computer screen Multi-tasking may include speaking to customers on a telephone call while looking up information on a computer program.

Health Spending

Account, Maternity and Parental Leave Top Up) Extensive training programs to set our employees up for success Modern office environment conducive to collaboration Opportunities to give back to the communities and work through events focused on a variety of charities Ongoing social events throughout the year Founded in 1988, First National is one of Canada’s largest non-bank lenders. We provide residential mortgages exclusively through the mortgage broker channel and we are Canada’s largest commercial mortgage lender.

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National has been consistently recognized as a great place to work and we are proud that our employee engagement feedback is higher than our industry partners.

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Intelligence is not used in our recruitment or hiring process for this role.

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National is proud to be an equal opportunity employer and is committed to diversity and inclusion regardless of race, color, religion, national origin, age, gender identity, physical or mental disability, sexual orientation and any other category protected by law.

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National supports requests for accommodation from applicants with disabilities;

📌 Product Marketing Manager - Commercial (Remote) (Toronto)
🏢 First National Financial
📍 Toronto