Company Description

Hyperspectral Intelligence Inc. (HII) is on a mission to modernize geology. We build high-performance hyperspectral rock analysis systems that transform how mining and exploration companies capture and act on geological data.

Role Description The Product Support Specialist is a hybrid technical and customer-facing role responsible for supporting the full lifecycle of company instrumentation, from customer onboarding and training to equipment deployment, maintenance, and logistics. This role serves as a key link between clients, operations, and manufacturing, ensuring a seamless customer experience while maintaining high standards of system performance and reliability. The ideal candidate combines strong technical troubleshooting skills with excellent communication abilities and thrives in a fast-paced, hands-on environment.

Success in this role is demonstrated by consistently onboarding customers with minimal escalation, ensuring equipment is deployment-ready and available, resolving help desk requests promptly and professionally, and maintaining accurate, real-time visibility of equipment with minimal shipping delays.

Job Duties

- Customer Onboarding and Support: Own the end-to-end customer experience by serving as the primary contact during onboarding and active projects. Deliver remote training, support deployments, and resolve help desk requests quickly and professionally.
- Manufacturing and maintenance support: Support the reliability and performance of our technology by configuring software,



testing and maintaining equipment, and troubleshooting first-level issues.
- Equipment deployment support: Ensure seamless field deployment by preparing, calibrating, and customizing equipment to meet client needs, while building deep product knowledge to support effective use in real-world applications.
- Equipment tracking and coordination: Maintain clear visibility and control of rental equipment by tracking status and location, coordinating returns, resolving issues with damaged or delayed items, and supporting availability planning for upcoming customer demand.
- Logistics and shipping: Coordinate secure domestic and international shipments by preparing required documentation, managing couriers and customs requirements, tracking deliveries end-to-end, and keeping clients and suppliers informed on shipment status and timelines.

Qualifications

- B.Sc. in Geophysics, Engineering, Computer Science, or related field
- Alternatively, a technical diploma in instrumentation/technologist with relevant experience
- Hands-on experience with instrumentation or technical systems preferred
- Strong problem-solving and troubleshooting skills
- Comfortable working with both hardware and software systems
- Strong interpersonal skills and ability to work with customers
- Comfortable supporting sales efforts and customer retention
- Can work independently and manage competing priorities

Working Workplace

Based in Winnipeg, this full-time role offers a flexible work week schedule to meet operational demands.

📌 Product Support Specialist (Winnipeg)
🏢 Hyperspectral Intelligence
📍 Winnipeg