FORWARD DEPLOYED ENGINEER | AI PRODUCT & CUSTOMER LEAD

Ontario, Canada | Customer-facing | Early-stage startup A people-first product leader who turns complex customer workflows into precise, testable requirements for AI agents and automation.

About Agent AechAgent Aech helps organizations deploy governed AI agents that connect existing software platforms, improve recurring workflows, and create smarter reporting across fragmented data.

We are a four-person company without separate sales, customer experience, product, or implementation teams. This person will work directly with all of us, and Ontario-based customers to shape solutions and help build the way we sell, deliver, and grow.

The roleThe Productivity Architect will be embedded in customer organizations, leading discovery with executives, operators, technical teams, and frontline users.

You will understand how work currently gets done, identify where AI and automation can improve it, and translate those findings into transparent solution requirements. You will then use the Agent Aech platform—supported by AI—to configure, build, test, and refine the agents and workflows that address those requirements.

This is a hands-on solution-building role, not a handoff to an engineering team. You will own the customer solution from discovery through deployment and iteration. Agent Aech’s engineering team will support you and develop new platform features when a customer need cannot be addressed using the platform’s existing capabilities.

The role combines the relationship skills of a trusted advisor, the requirements discipline of an experienced software product manager, and the practical ability to build AI-powered solutions. You must be comfortable facilitating in a boardroom, examining operational details, and turning that understanding into working agents and automations that deliver measurable value.

What you will doLead customer discovery· Facilitate workshops with executives, operators, subject-matter experts, technical stakeholders, and end users.

· Map workflows, systems, decisions, handoffs, data sources, controls, pain points, and exception paths.

· Identify valuable,



practical opportunities for AI and automation and create alignment among stakeholders.

· Explain agentic AI clearly, including its capabilities, limitations, and governance requirements.

Define and build solutions· Convert customer needs into solution requirements, user stories, process maps, and acceptance criteria.

· Define users, triggers, inputs, outputs, business rules, permissions, integrations, data needs, and human review points.

· Document happy paths, edge cases, exceptions, failure handling, escalation paths, and success measures.

· Use the Agent Aech platform and AI tools to configure, build, test, and refine customer agents and workflows.

· Lead customer playback and validation sessions, resolving ambiguity before deployment.

· Escalate platform gaps to engineering and collaborate on new features without handing off ownership of the customer solution.

Deliver, adopt, and expand· Guide onboarding, pilot design, rollout, training, adoption, and feedback.

· Validate solution behaviour against acceptance criteria and real-world workflows.

· Identify privacy, security, governance, and human-oversight requirements.

· Spend meaningful time onsite with Ontario customers and represent Agent Aech credibly.

· Support consultative sales, demonstrations, proposals, solution scoping, and account expansion.

· Turn customer feedback into prioritized improvements, reusable capabilities, and scalable delivery playbooks.

Required experience· Five or more years in product management, product ownership, business analysis, solutions consulting, implementation, or a comparable customer-facing product role.

· Demonstrated experience turning ambiguous business problems into precise software requirements and working solutions.

· Strong facilitation skills with all levels of customers,



from senior executives to technical teams and frontline users.

· Confidence creating user stories, acceptance criteria, workflow diagrams, business rules, and prioritization decisions.

· Hands-on experience configuring or building software, automation, low-code/no-code, integration, analytics, or AI-enabled solutions.

· Experience guiding customers through discovery, delivery, adoption, and iteration.

· Commercial awareness and comfort participating in consultative sales and account-expansion conversations.

· A track record in a startup, scale-up, consultancy, or another environment requiring broad ownership.

· Technical fluency with APIs, data flows, software integrations, and AI behaviour.

· Ability to travel regularly to customer sites within Ontario and legal authorization to work in Canada.

Helpful experience· AI agents, workflow automation, analytics, integration, low-code/no-code, or enterprise software.

· Microsoft 365, Teams, CRM, ERP, email-based workflows, or operational reporting platforms.

· Responsible AI, privacy, security, governance, or human-in-the-loop controls.

· Founder-led sales or building a product, implementation, or customer practice from the ground up.

The person who will thrive hereYou are energized by people and unusually good at creating clarity. You listen carefully, notice what is missing, and respectfully challenge assumptions. You enjoy product discipline but do not need a large organization around you. You are practical, low-ego, commercially aware, and willing to own the next necessary task.

You will be successful when customers trust you, you can turn their needs into working Agent Aech solutions, and the company learns from every engagement.

What success looks like· Discovery consistently produces clear requirements, decisions, risks, and next steps.

· Customer agents and workflows progress efficiently from concept through deployment and iteration.

· Customers understand their solution, its controls, and how success will be measured.

· Customer work produces reusable product and delivery patterns and credible opportunities for expansion.

📌 Productivity Architect (Ontario)
🏢 Aech AI
📍 Ontario