Launch your customer service career as a Bilingual Contact Centre Advisor at DHL Express in Brampton, ON. You'll provide support through calls, chats, and emails to enhance customer experiences.
In this pivotal role, you will ensure consistency in delivering top-notch service across various customer touch points. The ability to manage numerous chats while resolving inquiries is essential for maintaining our high service standards. Your contributions will directly support DHL's mission of Connecting People & Improving Lives.
Key Responsibilities:
• Handle customer interactions efficiently across channels
• Maintain quality assurance with a 90% target rate
• Provide real-time shipment updates to clients
• Facilitate pick-up bookings using automated systems
• Demonstrate empathy and problem-solving skills
Requirements:
• Experience in Call Centre environment
• Ability to juggle three simultaneous chats
• Solid interpersonal and customer service skills
• Excellent grammar and communication skills
• Proven ability to work under pressure
Utilize your skills to elevate customer service at DHL Express in Brampton.
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📌 Bilingual Customer Service Advisor DHL (Brampton)
🏢 Deutsche Post
📍 Brampton