CMHA Kelowna & District is hiring a full time, 12-month term Family Navigator to join the Foundry Kelowna Team. This position offers 37.5 hours per week, with a typical work week of Monday –Friday, 9:00am-5:00pm with Thursday variations of 9am-5pm or 11am-7pm based onprogram need.WHO IS A FAMILY NAVIGATOR?The Family Navigator provides essential navigation support and services to parents, caregivers, and families of children, youth, or dependent young adults experiencing mental health and/or substance use issues. This role involves one-on-one and group work aimed at identifying community resources and building the skills, knowledge, and connections necessary for effective caregiving.WHAT DOES A FAMILY NAVIGATOR DO?Meet with parents and family caregivers at Foundry Kelowna and within the communityRespond to caregiver inquiries via phone, providing guidance in navigating available services and supports for both youth and familiesConduct caregiver assessments to identify individual/family needs and set actionable goalsIdentify and recommend relevant social, economic, recreational, and educational resources within the communityAdvocate for participants by problem-solving and assisting them in accessing community resources and navigating complex systemsMaintain accurate records and documentation, including case files, progress reports, statistics, and daily logsFacilitate workshops and group sessions for parents and caregivers to promote skill development and resource awarenessWork as part of a multi-disciplinary integrated team, contributing to joint planning and collaboration to ensure client-centered care and seamless service deliveryPerforms other related duties as assignedQUALIFICATIONS & EXPERIENCE:Diploma in Community,



Social or Human Services or related field requiredMinimum 2 years’recent and relevant experience working with familiesReliable vehicle and the ability to travel within the community to meet with clients and participate in workshops on a frequent basisValid Class 5 BC driver’s licenseCriminal Record Check clearance in the Vulnerable SectorCertificates in FirstAid, CPR and Naloxone considered an assetStrong communications skills, both verbal and written, to engage effectively with caregivers and familiesAbility to establish and maintain rapport with diverse family dynamicsCapacity to work independently while also collaborating effectively within a team settingAbility to maintain consistent professional boundariesProficient in Microsoft Outlook, Word and ExcelProficiency in maintaining accurate documentation and record-keeping, including experience using case management systemsFamiliarity with community resources and services related to mental health and substance misuseStrong attention todetail and the ability to organize and prioritize tasksefficientlyAbility to analyze situations,recognize changes in caregiver and family dynamics, and resolve conflictseffectively.Competence in problem-solving and critical thinking to address complex needs of families.Ability to be regularly exposed to individuals who are struggling with and/or recovering from trauma, drug/alcohol use, homelessness,



mental health challenges and/or mental illnessWHO IS CMHA KELOWNA & DISTRICT?At CMHA Kelowna, we are dedicated to Mental Health in our community. No matter how old or how young, we provide support for families and individuals through programs that promote positive mental health and support recovery, while championing the elimination of barriers that can prevent people from thriving. We are a agile, innovative and visionary organization. We are looking for someone who shares our vision of a mentally healthy Kelowna and are passionate about making a difference in our community by bringing their particular expertise to our organization. To learn more, checkout our website at www.Cmhakelowna.OrgCMHA KELOWNA & DISTRICT OFFERS YOU:A competitive hourly wage of $25.30Dental, Health & EAP BenefitsWellness Spending AccountRRSP Matching ProgramVacation & Personal Health DaysA workplace culture that fosters learning, transparency, trust and teamworkAs an employer, CMHA Kelowna & District strives to create a workplace that respects and values all individuals, minimizes bias, and promotes equity, diversity, and inclusion of different perspectives and ideas. At CMHA Kelowna & District that means welcoming diversity in mental health, race, ethnicity, and culture. It also means diverse abilities, age, religion, sexual orientation, socio-economic status, gender identities, education, marital status, language, and physical self-expression. These values are embedded in the work CMHA Kelowna & District does every day.We appreciate and thank all applicants for their interest, however only short-listed candidates and those legally eligible to work in Canada will be contacted.#J-18808-Ljbffr

📌 Family Navigator (Winnipeg)
🏢 Bissell Centre
📍 Winnipeg