IT SUPPORT ENGINEER We’re seeking a Full‑Time Junior IT Support Engineer to join the IT Operations function at PointsBet Canada. This role is responsible for delivering all Level 1 IT support services for Canadian operations, providing timely, accurate and professional support to end users both on‑site and remotely. You will be the first point of contact for IT incidents and service requests, ensuring a consistent, high‑quality support experience aligned with ITIL best practices. WHAT YOU WILL OWN Level 1 IT Support & Incident Management Act as the first point of contact for all IT incidents and service requests for Canadian operations. Log, categorise, prioritise, and resolve incidents in accordance with ITIL Incident Management practices. Provide timely resolution for common end-user issues including access, hardware, software, and connectivity. Escalate unresolved or complex incidents to the Systems Engineer in line with defined escalation procedures. Request Fulfilment & User Support Fulfil standard service requests including user onboarding and offboarding, access requests, and equipment provisioning. Deliver on‑site and remote end‑user support across corporate IT systems and devices. Perform hardware troubleshooting, replacements, and basic configuration for laptops, peripherals, and meeting room equipment. Provide basic AV and meeting room support to ensure business continuity. Documentation, Compliance & Quality Maintain accurate ticket records, resolution notes, and supporting documentation. Contribute to knowledge base articles and continuous service improvement initiatives. Adhere to internal IT policies, security standards, and ITIL‑aligned operational procedures. WHAT YOU BRING Experience & Skills Previous experience in a Level 1 IT support, Service Desk,



or technical support role (entry‑level candidates welcome). Working knowledge of ITIL concepts such as Incident Management, Request Fulfilment, and Escalation. Experience with Microsoft Azure fundamentals, including identity, access, and resource concepts. Hands‑on exposure to Entra ID (Azure AD), including user, group, and access management. Experience or familiarity with Microsoft Intune, including device enrolment, policy application, device wiping, and basic compliance troubleshooting. Familiarity with Azure Logic Apps or automation‑based workflows (conceptual or practical). Basic working knowledge of Active Directory, including users, groups, and permissions. Foundational PowerShell skills for basic administration, troubleshooting, or task automation. Solid written and verbal communication skills with the ability to explain technical concepts clearly. Customer & Service Mindset Professional, patient, and solutions‑oriented approach to supporting end users. Ability to remain composed and effective when handling high‑volume or time‑sensitive issues. Robust attention to detail and commitment to service quality. Work Style & Reliability Self‑motivated, dependable, and able to work independently while contributing to a collaborative IT team. Strong time management skills with the ability to prioritise tasks and manage competing demands. Comfortable working in a structured,



process‑driven environment aligned with ITIL practices. Perks & Benefits Hybrid work arrangements Fun downtown office on Queen St. West Sabbatical Leave Pet‑friendly office No meetings on Fridays Paid volunteer days Generous Vacation Time & Personal Days Generous parental leave policy Holiday shutdown Group Retirement Savings Plan (with Employer matching) Culture Events (sporting events, concerts, happy hours, holiday parties, team outings) Incredible culture fostered by a highly collaborative and high‑performing team Professional development opportunities, working closely with the senior leadership team EEO & Diversity Statement PointsBet Canada is an equal opportunity employer, committed to inclusion and diversity. PointsBet Canada does not discriminate based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics, disability or any other basis forbidden under federal, provincial, or municipal law. Accommodations are available on request for candidates taking part in all aspects of the recruitment process. If you require accommodation, or require recruitment documents in an alternative format, please contact us at can‑hr (at) pointsbet (dot) com. COMPENSATION Base Salary Range: $50,000.00 - $60,000.00 CAD Bonus: Performance‑based annual bonus Benefits: Competitive benefits package ARTIFICIAL INTELLIGENCE DISCLOSURE PointsBet Canada uses artificial intelligence‑enabled tools as part of its recruitment and hiring process. These tools may be used to support activities such as application screening, resume review, and process efficiency. All hiring decisions are made by human reviewers. #J-18808-Ljbffr

📌 Junior It Support Engineer - C$50,000 - C$60,000 A Year (Toronto)
🏢 PointsBet Canada
📍 Toronto