About the Position:

The Public Services Manager is a leader who models excellence in library customer service. Leading a team of five permanent and six casual library assistants, the Public Services Manager is responsible for scheduling and performance management of front-desk staff, as well as providing customer service on desk and throughout the library. The ideal candidate will have experience scheduling staff with varying shifts, providing customer service in a library setting, and training and performance managing library staff.

This position reports to the Deputy Director and is a key member of the leadership team.

Employment Terms:

· Start date: November 2, 2026

· This is a permanent full time position at 35 hours per week

· Salary range is $65,000 - $75,000 based upon the successful candidate’s qualifications and relevant experience

· Extended health and dental coverage

· One week of management paid time-in-lieu

· Paid vacation

· Sick leave

· Participation in the Local Authorities Pension Plan (LAPP)

· Professional development opportunities are supported and encouraged

Duties and Responsibilities:

· Providing and modeling excellent customer service to library patrons.

· Effectively scheduling staff and assigning tasks to library assistants.

· Recruiting, coaching, mentoring, and training staff to provide reference services, informed referrals, reader’s advisory and assistance in using technology and digital resources.

· Training staff to use the ILS to perform account and circulation functions.

· Creating, assessing and implementing improvements to procedures and workflows.

· Training staff in library policy and procedure.

· Resolving customer service issues escalated to management.

· Monitoring the safety, security and cleanliness of the library space.

· Evaluating,



supervising and conducting performance management of public service staff.

· Communicating to the Director potential policy adjustments, staffing models, and budgetary needs based on service trends.

· Working with patrons and colleagues in a manner that supports the vision, mission and values of SPPL.

· A commitment to upholding the Canadian Federation of Library Associations’ position statements on Intellectual Freedom and Diversity and Inclusion.

Minimum Qualifications:

- An MIS/MLIS from an ALA accredited program, LIT diploma, or undergraduate degree.
- Must be able to lift, push and pull library materials, bins and carts up to 50 lbs.

· Must be able to bend or crouch to shelve materials. · Must be able to walk or stand for up to four hours at a time.

Required Experience, Knowledge and Skills:

· A minimum of three years’ work experience in a library.

· A minimum of two years' experience in a position with supervisory responsibilities, including scheduling and performance management. This could include supervising practicum students, summer workers or student staff.

· Customer service experience in a public library setting.

· Superior proficiency with account and circulation functions in an Integrated Library System (Polaris Leap preferred).

· Proficiency with Microsoft Office, web-based services, and other applications.

· Knowledge of library resources (physical and digital).

· Experience in training, supervising and performance management of staff.

· Experience in change management, analytical problem solving and coaching staff is preferred.

Conditions of Employment:

· Must be eligible to work in Canada.

· Completion of a satisfactory Vulnerable Sector Check.

- Please submit a cover letter and resume as a single document to [email protected]. Applications to this posting may also be used to fill future vacancies. The application deadline is 11:59 pm on September 7, 2026.

📌 Public Services Manager (Edmonton)
🏢 Stony Plain Public Library
📍 Edmonton