Shape the future of customer support as a Senior Manager at the company. Drive innovative solutions and AI integration within a hybrid working model focusing on support excellence.

As the Senior Manager of Support Excellence, you will redefine how Knowledge Management, Quality, and Learning & Performance functions synergize to enhance customer service. This position is pivotal in transforming operational frameworks, directly impacting AI capabilities and the overall customer experience. You'll lead a team committed to high performance and continuous improvement.

Key Responsibilities: • Design and oversee ambitious support strategies • Translate vision into actionable execution plans • Collaborate closely with product and engineering teams • Empower managers to realize team potential • Set industry-leading standards and accountability measures

Requirements: • 8+ years in relevant fields • 3+ years in managerial roles • Expertise in agile portfolio execution • Strong leadership and communication skills • Customer support experience a plus

Lead the transformation of customer care with cutting-edge strategies that prioritize operational excellence and AI adaptation. #J-18808-Ljbffr

📌 Manager Role in Customer Support Strategy (Winnipeg)
🏢 United States Digital Space
📍 Winnipeg