Become RBC’s Associate Director, Senior CRM Business Systems Analyst, driving a major CRM modernization initiative through creative business analysis and technology integration. This full-time position emphasizes leadership in Agile environments. As a pivotal member of the RBC Capital Markets team, you will oversee the development and implementation of a new CRM system used by a global user base.

Engaging closely with development teams and stakeholders, you will ensure precise documentation of business needs while enhancing your team’s capabilities through mentorship. A strategy-driven role ideal for technologists passionate about CRM solutions. Key Responsibilities:

- Lead detailed business and system requirement documentation
- Collaborate with solution architects on implementation strategies




- Maintain effective communication with all stakeholders
- Manage project risks and ensure scope alignment
- Develop and preserve a repository of documentation Requirements:
- 5-7 years experience in business systems analysis
- Strong knowledge of Salesforce Financial Services Cloud
- Agile development familiarity with Jira and Confluence
- Hands-on with data transformation and analysis techniques
- Effective in large audience presentations Innovate and transform RBC’s CRM experience while enhancing your career with a leading financial institution.

📌 RBC Associate Director, Business Systems Analyst (Toronto)
🏢 Socket.dev
📍 Toronto