Elevate customer experiences with The Royal Conservatory as a Part time Customer Service Representative. Provide support in English, French, and Mandarin while assisting various departments.
In this role, you will engage with customers primarily for the Certificate Program and other areas like Teacher Certification and Digital Learning. This position requires well-developed interpersonal skills to manage inquiries through phone, email, and live chat. Flexibility in working hours is essential, as the service operates Monday to Saturday, ensuring comprehensive customer support.
Key Responsibilities:
• Handle inbound phone and live chat inquiries
• Maintain communications logs of customer requests
• Process customer tickets and notify them of updates




• Complete assigned administrative tasks promptly
• Adhere to health and safety guidelines
Requirements:
• Strong communication skills in English, written and verbal
• Proficiency in Mandarin, Cantonese, and/or French
• Detail-oriented with the ability to multitask
• Experience with Microsoft Office Suite
• Knowledge of RCM programs is a plus
Bring your customer service skills and language proficiency to enhance client interactions at The Royal Conservatory!
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📌 Part-Time Customer Service Representative RCM (Toronto)
🏢 Royal Conservatory of Music
📍 Toronto