Select how often (in days) to receive an alert: Create Job Alert Reporting to the Communications Officer and and indirectly to the Deputy Chief - Communications, the Alarm Room Operator (ARO) position comprises two job functions: fire department call-taker and dispatcher. The ARO is responsible for receiving, evaluating, and dispatching emergency and non-emergency calls for service in a timely and accurate manner. Operating in a high-stress environment, the ARO uses the computer-aided dispatch (CAD) system, radio, and telecommunications equipment to coordinate the fire department response and support field personnel. This role requires strong communication skills, attention to detail, and the ability to remain calm and focused during critical incidents. Key Duties and Responsibilities

Receive emergency and administrative calls for service and/or advice, process and record necessary information applicable to the situation Dispatch appropriate personnel and apparatus using a Computer-Aided Dispatch (CAD) system Monitor radio traffic and maintain communications with field personnel to ensure responder safety Accurately enter, update, and maintain call information and incident records Interpret and relay critical information quickly and clearly to the appropriate agencies Operate complex computer and telecommunications equipment Track and maintain resource status Provide exceptional customer service Education and Experience

Minimum of Grade 12 diploma or Ontario approved equivalent Successful completion of a recognized Emergency Telecommunication Program, Emergency Computer Aided Dispatch experience,



Emergency Dispatch experience or Emergency Responder experience is required Valid and current certification in First Aid and CPR is required Required Skills/Knowledge

Be legally entitled to work in Canada Excellent verbal communication skills with the ability to relay information clearly and accurately in a high-stress environment Ability to interpret maps, addresses and/or geographical information Ability to work both independently and collaboratively with a team Keyboarding at a minimum of 45 wpm Demonstrates valuable judgment and makes sound decisions Ability to work rotating shifts and in a restrictive environment Shows commitment to personal growth, development, and leadership opportunities Shares new ideas and challenges the status quo Proven written and verbal communication skills with the ability to communicate with honesty, openness, respect, and trust Takes initiative to participate in a culture of learning, mentoring, and sharing Contributes to building and being a part of a positive culture Demonstrate the City’s corporate values of care, collaboration, courage and service Demonstrates personal leadership Builds people and culture Cultivates open communication Shapes the future Navigates and leads through complexity and change We thank all candidates for their interest, however, only those under consideration will be contacted. TheCity of Richmond Hill is committed to inclusive, barrier-free recruitment and selection processes. If contacted to participate in the recruitment and selection process, please advise Human Resources if you require an accommodation.

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📌 Alarm Room Operator (Winnipeg)
🏢 City of Richmond Hill
📍 Winnipeg