Craft a fulfilling career with Reliance as a Workforce Coordinator. This role is pivotal in managing operations within the call center environment based in Toronto. Reliance seeks a agile Workforce Coordinator to oversee call center operations and support workforce management.

Your tasks include organizing schedules, responding to real-time communications, and analyzing operational metrics. With an emphasis on detail orientation, strong problem-solving abilities, and communication skills, you’ll enhance team efficiency in a fast-paced setting. Key Responsibilities:

- Monitor operational performance of multiple call center lines
- Schedule staff and plan time off efficiently
- Manage inquiries via email and chat promptly
- Approve offline tasks and coordinate schedules
- Assist WFM team in adapting to real-time needs Requirements:
- Strong problem-solving and analytical capabilities
- Detail-oriented with superior communication skills
- Ability to thrive in a busy environment
- Proficient in Microsoft Excel and Office tools
- Call center experience is an asset Bring your expertise in scheduling and operational management to advance Reliance's customer service success.

📌 Reliance Workforce Coordinator Position (Canada)
🏢 Reliance Home Comfort
📍 Canada