Drive success for Ashby's startup clients as a remote Customer Success Manager. Focus on improving their hiring practices while managing onboarding and customer support. Ideal candidates will have a minimum of 2 years experience in customer-facing roles supporting complex, evolving products, similar to tools like HubSpot or Zapier.
This position requires effective communication and a keen eye for detail as you assist various clients with their onboarding needs and operational questions. You will utilize independent problem-solving skills to navigate diverse demands. Key Responsibilities:
- Develop onboarding materials and create customer documentation
- Respond to customer inquiries through calls and a shared inbox
- Manage projects like webinars and in-app onboarding initiatives
- Facilitate educational webinars for client engagement
- Work effectively in a shared team environment Requirements:
- At least 2 years in a customer-facing position
- Familiarity with products like Acuity Scheduling or similar
- Solid written and spoken communication abilities
- Detail-oriented with strong problem-solving skills
- Ability to manage multiple customers effectively Contribute to startup success with your expertise in customer success at Ashby.