25 Aug
|
Boast
|
Westmount
Salary Range: $130,000.00 To $150,000.00 Annually Senior Manager, Client Delivery About Boast Boast is redefining how companies unlock R&D funding, turning a complex, manual, and audit-prone process into a streamlined, scalable engine for growth. By combining deep technical and R&D tax expertise with purpose-built AI, Boast helps companies across Canada and the U.S. unlock critical funding with confidence so they can focus on building and growing. Since 2011, Boast has helped thousands of businesses access over $600 million in innovation capital. At Boast, you have the opportunity to do meaningful, high-impact work without operating in a rigid structure. You are trusted to take ownership, work directly with interesting clients, and contribute to how solutions are built and delivered. Problems are complex, the work is collaborative, and the pace is rapid, which creates an environment where you can expand beyond a single specialty, build real judgment, and see the direct impact of your work. For those who want responsibility, visibility, and the ability to influence outcomes, let's talk! About the Role As a Senior Manager, Client Delivery, you’ll lead a team of technical professionals responsible for delivering high-quality R&D tax credit claims for companies across Canada and the U.S. You’ll combine people leadership, strategic client advisory, and operational oversight to ensure your team and portfolio consistently deliver strong outcomes. This is a senior, highly visible role with meaningful ownership across team performance,
client relationships, claim quality, revenue, renewals, and portfolio profitability. You’ll help clients navigate complex claim strategies and audits while coaching your team, allocating resources, resolving delivery challenges, and creating an environment where people can do their best work. You’ll also help shape how Boast’s Client Delivery function grows. Working closely with Product, Sales, Pre-Sales, Finance, and senior leadership, you’ll identify opportunities to strengthen delivery processes, improve the Boast platform, expand client value, and scale a more effective technology-enabled service. This role is ideal for an experienced R&D tax credit leader who enjoys balancing people, clients, commercial priorities, complex delivery work, and wants the opportunity to influence both immediate results and the future of the function. Location: Hybrid role, ideally based in Montreal, with regular in-person collaboration approximately once per week Language: Professional fluency in French and English is required. Key Responsibilities Lead, coach, and develop a team of technical Client Delivery professionals, supporting hiring and onboarding, setting clear expectations, and providing timely, actionable feedback that strengthens performance, growth, and career development. Manage a portfolio of client accounts with ownership of successful claim delivery, client satisfaction, engagement, revenue, renewals, collections support, profitability, and long-term
📌 Senior Manager, Client Delivery (Westmount)
🏢 Boast
📍 Westmount