Elevate customer care at the company as the Senior Manager of Support Excellence. Spearhead AI integration and foster creative support solutions in a hybrid work setting.
The Senior
Manager of Support Excellence leads initiatives for Knowledge Management, Quality, and Learning & Performance services. Your integrated vision will set benchmarks in customer support innovation and accountability, reporting directly to the Director of Business Planning & Central Operations. Define an integrated vision for support excellence
Lead and develop a high-performing management team
8+ years in support or operations
3+ years managing multiple teams
Proven record of agile execution
Bring visionary leadership in AI adoption and operational excellence to enhance customer support at the company.
📌 Senior Manager Of Support Excellence Toronto (Canada)
🏢 United States Digital Space
📍 Canada
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