Elevate customer care at the company as the Senior Manager of Support Excellence. Spearhead AI integration and foster creative support solutions in a hybrid work workplace.

The Senior

Manager of Support Excellence leads initiatives for Knowledge Management, Quality, and Learning & Performance services. In this role, you will oversee a team that ensures operational efficiency and drives transformative AI adoption. Your integrated vision will set benchmarks in customer support innovation and accountability, reporting directly to the Director of Business Planning & Central Operations. Key Responsibilities:
Define an integrated vision for support excellence
Execute on AI fluency across the organization
Foster cross-functional leadership with operations and product teams
Lead and develop a high-performing management team
Establish accountability through comprehensive OKRs

Requirements:
8+ years in support or operations
3+ years managing multiple teams
Proven record of agile execution
Cross-functional collaboration experience
Robust executive presence and communication skills

Bring visionary leadership in AI adoption and operational excellence to enhance customer support at the company.

📌 Senior Manager Of Support Excellence Toronto
🏢 United States Digital Space
📍 Toronto