Launch your career in a supportive customer service role with iA Financial Group. This position requires strong bilingual communication abilities, focusing on assisting clients with their inquiries.

As a Customer Service Representative, you will be pivotal in responding to calls and emails from diverse stakeholders. Your tasks will involve explaining processes, managing complex cases, and ensuring all follow-ups are completed promptly. This role is designed for those eager to facilitate customer satisfaction in a cooperative setting devoted to ongoing learning and improvement.

Key Responsibilities: • Handle 90% of customer interactions via calls and emails • Follow up on calls as required,



approximately 10% • Provide clear process explanations to clients • Document cases and update personal information • Attend team meetings for continuous service improvements

Requirements: • Experience in customer service settings • Excellent teamwork with a positive attitude • Competency in various software systems • Fluent in both English and French • Composure under pressure with great interpersonal skills

Join a dedicated team at iA Financial Group while enhancing your skills in customer relations. #J-18808-Ljbffr

📌 Bilingual Customer Service Representative (Winnipeg)
🏢 IA
📍 Winnipeg