Join a dynamic Alberta collection agency as a Collection and Recovery Team Leader. This role blends strategic oversight with hands-on management in a hybrid working setting.
As a seasoned collections professional with at least five years of experience, you will oversee day-to-day operations and ensure exceptional service for consumer and commercial accounts. You’ll be responsible for managing complex files, guiding your team, and upholding compliance with local regulations. Your negotiation skills will be key in managing accounts and resolving conflicts successfully.
Key Responsibilities:
• Manage daily collection and recovery processes
• Guide a team on high-value collection files
• Negotiate account resolutions and settlements




• Ensure compliance with legislative requirements
• Report accurately to credit bureaus on accounts
Requirements:
• 5+ years of relevant collections experience
• Direct experience with credit reporting processes
• Knowledge of judgment and enforcement processes
• Strong negotiation and conflict-resolution abilities
• Familiarity with collection software and tools
Drive success in the collections domain by leveraging your leadership and negotiation skills in this vital role.
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📌 Collection and Recovery Team Leader (Edmonton)
🏢 TalentCompass
📍 Edmonton